Alarm Company Onslaught

I made two attempts to report an insue on line to a MAJOR alarm system company. Yeah, right, like that would get results even if it did work.

So, I won't name names. You would recognize them. They advertise like crazy just about everywhere you turn. Which means that if I really wanted to have them install and monitor their system in my house it would be really easy to contact them because their name and number is engraved on the cells of my brain - just what the advertising is designed to do and it is very effective. But, I really don't want them. Been there, done that, wasn't happy, went somewhere else even though I have to look my alarm company number up every time I need to talk to them.

So, they really don't need to violate civil decency AND the law AND posted property to conduct door-to-door sales at night. But, they do. This new incident is about number three or four in the past year from the same company. If I wasn't interested and kicked you off property the last three times, what do you expect this time around? You must be insane, as the definition of insanity is doing the same thing over and over again expecting different results. Hello! Guess what!?! You're insane!

Late one evening a young man rang my doorbell. As I was lounging partially undressed in my living room (sorry I had to put that mental picture in your mind, but I have to properly set up the incident), I yelled to wait and proceeded to make myself presentable thinking it was one of our neighbors coming over with something good to eat or drink - or looking for something good to eat or drink.

Apparently the young man didn't hear me yell, so he stuck a business card in the outer door and started to walk away just as I opened the main door. He turned back and stated that he didn't think anyone was home so he stuck his manager's business card in the door and walked away. No, I am not repeating myself. I told you what he did, then I told you what he said. They just both are pretty much the same thing so it sounds like I'm repeating myself. Yes, my short term memory is going as I get older, but it isn't that bad. Actually, the worst thing about me getting older seems to be that my short term memory is going.

At about 7:30 p.m. (yes, that IS late evening for me, after all, in case I haven't told you, I'm old enough to start having problems with my short term memory), it's very dark around here. The County has a solicitation permit requirement and there isn't one on file for this alarm company or anyone associated with this alarm company. Therfore, when they conduct door-to-door sales, they are violating County ordinances. Another way of saying that is that they are breaking the law. The very company that wants to protect me from people breaking the law ARE breaking the law. Further, the property is a private association and posted "NO SOLICITING" so door-to-door sales is trespassing on private property. Another way of saying that is that they are breaking the law. The very company that wants to protect me from people breaking the law ARE breaking the law. And no, that is not an indication of a lapse in my short term memory - I intentionally reiterated to emphasize!

What further incensed me COULD lead to accusations of aiding and abetting in a crime. I know, I know, that's another way of saying they are breaking the law and it's the very company that yada yada yada, however I don't want to be repeating myself. The sales agent left the business card stuck in the outer door. Now, leaving literature of any kind, including a business card, stuck in an external door is a red flag to any would-be thief that nobody is home - and no matter what kind of alarm system is installed, there is still a window of time available for would-be thieves to break in, cause a lot of property damage and make off with items of value (some of which may not be replaceable). Therefore, all a would-be criminal has to do is follow this sales agent around and let the sales agent case all the homes and mark the best targets for break ins.

So! Imagine my ire when, after this very rude young man  comes to my door, rings my doorbell, then puts a business card in my outer door because I didn't respond fast enough, he goes about increasing my ire by being obnoxious when I inform him VERY POLITELY that he shouldn't be here because the property is posted. Insult upon insult he then asks if I have an alarm system. This is none of his business and I don't know who he is anyway - maybe casing my place for another night? His reply is that he is here because his manager dropped him off. My response is that maybe he should call his manager to come pick him up and what is it about the word "NO" that he doesn't understand. Which only causes him to become even more rude which is a direct reflection upon his inability to provide even basic customer service and deal with irate customers. Even though I shouldn't be a customer. First, he alienates the potential customer and then proceeds to alienate further when he doesn't know how to handle the situation. SHAME on the YOUNG MAN and the ALARM COMPANY and this young man's MANAGER!

The young man walked up the street, skipping several homes, then approached another doorway FULLY AWARE THAT I WAS OBSERVING. This was the final obnoxious act that prompted me to call the police department non-emergency number to have a patrol officer respond when available. They are very good about that around here, by the by. Especially if you use the non-emergency number. So, I'm still on my cell phone at the front door talking to the police when the young man, after receiving no response at the doorway, strolls back towards me while I'm standing in my doorway talking to the police department (hmmmmm . . . maybe I DID repeat myself that time). He smirked at me and flipped his hand in a little obnoxious wave and I don't mind telling you that I felt very intimidated, so I shut and locked my door.

The police contacted me a very short time later to let me know that they had performed a drive by without seeing anyone matching the description I had provided. I had heard several vehicles drive by, so not only was one of them a police vehicle but one was probably the manager making a pick up.

Now, back to my opening line. This alarm company makes a big deal out of having the wonderful customer service, well-trained security professionals, superb ethics, ad nauseum. So I try to use their on line form for filing a complaint and when I try to submit it - nothing. My computer doesn't lock up or give me the blue screen of death, it just - well, nothing. So, thinking my short term memory made me think I had tried to submit the form and hadn't really done so I filled it all out once again and tried to submit it. Now I'm getting really worried about my memory because again - nothing.

Meanwhile, I subsequently contacted the police department and the County Attorney and verified that there is no solicitation permit on file, that laws have been violated and I was asked if I want to press charges. No, I just want the alarm company to do four things:

   1. Train their personnel on the law in the area in which they operate
   2. Train their personnel on customer service
   3. Train their personnel to OBEY THE LAW AND POSTED SIGNS ON PRIVATE PROPERTY
   4. Since this is about the third or fourth time in the past year I have had to chase their agents away from my door PLEASE STOP HARASSING ME!

Now that I have that off my mind. Let me tell you about this experience I had the other night. There I was, lounging partially undressed in my living room (sorry I had to put that mental picture in your mind, but I have to properly set up the incident) . . .